KAYMU Tanzania’s number one online market place has now expanded its business by introducing the Cash on Delivery (COD) service to 9 other regions. Previously, the COD service was only available for those that live in Dar-es-Salaam, but now it stretches to those in Mwanza, Arusha, Dodoma, Mbeya, Morogoro, Tanga, Kilimanjaro, Mtwara and Zanzibar. Cash on Delivery (COD) service is where the customer orders their product on a website and only pays for it once it they have received it, and are satisfied with it.
The introduction of this service to other regions is to show potential customers, not only in Dar-es-Salaam, but upcountry as well that shopping on Kaymu is safe and easy. This will build confidence and trust between the company and its customers and even push customers to opting for prepayment methods with more ease. Allowing a customer to pay upon seeing and receiving the product is the highest level of trust that Kaymu can offer as a business.
AIG expressArusha station manager, Omary Kijangwa explains that, “The number of people that want to make purchases online is growing very fast. People upcountry will now feel more secure buying on Kaymu because they know that there is no risk with this Cash on Delivery system. We believe it will work effectively and will be of convenience. We are ready to serve our esteemed customers all the way to their doorstep.”
A Kaymu customer, in Arusha, Barnabas Mungawent on to say that, “Now, it is easier to tell friends, family and workmates that have never bought anything on Kaymu, to try it out. They do not spend any money until the product actually reaches them and they see it with their own eyes and this is good especially since online shopping is still a new thing here. This will build trust and push many more people to start ordering on Kaymu.”
Delivery costs for the transportation of customers products within the Dar-es-Salaam region have also gone down from Tshs 4,000 to Tshs 3,000 until further notice. This is a bid to help customers save more money when they’re making their orders. For the other regions in the country, the minimum cost is Tshs 8,000 on an order below 1kg depending on the region. As the company continues to grow, so will the expansions made. The aim is to be able to offer COD services to all the regions in the country, to make the delivery process better for our customers.